Information we collect
We may collect information you provide when requesting a quote, asking a technical question, downloading resources, or contacting our team. This may include your name, company, job title, email address, phone number, project details, product requirements, and correspondence.
Our hosting and analytics services may automatically process technical information such as IP address, browser type, device type, referring page, pages visited, and approximate location. We do not intentionally collect sensitive personal information through this website.
How we use information
- Respond to quote requests, product questions, and support inquiries.
- Recommend products and provide specifications, documentation, and compatibility guidance.
- Manage customer, distributor, supplier, and OEM business relationships.
- Operate, secure, analyze, and improve our website and services.
- Meet legal, regulatory, accounting, and contractual obligations.
Sharing and service providers
We may share information with service providers that support website hosting, email, analytics, customer communications, order fulfillment, and professional services. These providers may use information only to perform services for us. We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction.
Joyman Controls operates internationally. Information may be processed in the United States, Canada, China, or other locations where our team and providers operate, subject to applicable safeguards.
Cookies and analytics
Our website may use essential cookies and similar technologies for security, performance, and site functionality. If analytics or advertising technologies are introduced, applicable consent controls and this policy should be updated before those technologies are enabled.
Retention and security
We retain information only as long as reasonably necessary for the purposes described above, including business, warranty, legal, and recordkeeping needs. We use reasonable administrative, technical, and organizational safeguards, but no online system can be guaranteed completely secure.
Your choices and rights
You may ask to access, correct, or delete personal information we hold about you, or object to certain processing, subject to applicable law and legitimate business requirements. You may opt out of marketing emails using the link in the message or by contacting us.
Children
This business-to-business website is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this policy to reflect changes in our practices or legal obligations. The effective date above identifies the current version.
Contact us
Questions or privacy requests may be sent to sales@joymancontrols.com or Joyman Controls, 418 Broadway, Albany, NY 12207, USA.